CUSTOMER SERVICE is our TOP PRIORITY.  Feel free to contact us for all questions and concerns.  All forms of contact are located on our "CONTACT" page.

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All of Essel Je's CUSTOM UNITS  are individually machine made. Each unit requires 7-10 BUSINESS DAYS to manufacture but may require a longer processing period depending on the volume of custom units in queue at the time your order is placed.

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If any items are on BACK ORDER, an email will be sent to the address on file to serve as notice.

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For READY TO SHIP Units, orders will be processed within one business day after purchase is completed.

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For security purposes, SHIPPING AND BILLING addresses MUST MATCH. Orders that do not have the same billing and shipping address will be cancelled. 

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All orders are shipped through USPS and tracking numbers will be provided to you. All orders require a SIGNATURE CONFIRMATION.

** Local Pick-Up is Available **

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Please do not place LAST MINUTE  or RUSH orders. All orders [including wigs, bundles, frontals and closures] have a processing time. Shipping time frame is in ADDITION to processing time.

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 NO REFUNDS. Bundles, Closures and Frontals ONLY may be exchanged within 3 business days of verified receipt of package. Only items that  have not been ALTERED or TAMPERED with will be exchanged.  Restrictions and fees apply. 

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